Some of the risks faced by service portfolio management are: Customer pressure can lead to ill-informed decisions regarding which services to offer and invest in. A Service Model is a high-level description of a service and the resources required to deliver that service. The services being offered cannot be measured adequately. Definitions Talk to our main ITIL/ISO 20000 expert, who is here to assist you in your implementation. Activities should be firmly established to define the documentation and knowledge handover to the entities involved in Operation processes. Service Portfolio Management – Services, where do they come from? The customer requires specialized services to achieve business targets. Sub-Processes It helps to give increased attention and focus to the services which are the most valuable and profitable, thereby increasing the productivity of employees. The objectives of service portfolio management are: To enable a service provider to investigate and make decisions regarding which services need to be provided and which of them need to be retired. This is recognized as one of the most neglected critical success factors. For full functionality of this site it is necessary to enable JavaScript. Service catalogue is a subset of service portfolio and contains presently active services in service operation phase. Service portfolio contains description of all the services engaged throughout the service lifecycle. The simplest way is to keep a folder “Pipeline” somewhere on your network, moving the service documents between folders representing the project phases. Overall the service portfolio management ensures enterprises take correct decisions in the form of investment, justifying the business case, and having a clear understanding or expected ROI. This group includes members from senior management of the business and IT. In simple words, ITIL Service Portfolio Management is the process of tracking, indexing & maintaining a list of all the customer-oriented services offered to can be offered by a service provider to meet the customer needs (i.e. Figure 1: Services through the lifecycle perspective. Service Portfolios. 1). In simple words, ITIL Service Portfolio Management is the process of tracking, indexing & maintaining a list of all the customer-oriented services offered to can be offered by a service provider to meet the customer needs (i.e. The service portfolio process owner is the process initiator and is accountable for defining the strategic goals of the process and allocating all the resources required for the process. The requirements requestor consists of a person or a group of people who are expressing the new demands which need to be fulfilled by the IT service provider. ChangeGear is an industry-leading ITSM platform that helps organizations to better track, manage, and deliver critical services. Following the introduction of the Strategy Management for IT Services process in ITIL 2011, Service Portfolio Management has been re-focused to cover activities more closely associated with managing the Service Portfolio. The main purpose of Service Models is to facilitate an understanding of what service components, assets and other resources are necessary to create the service, including their interactions. For more information on what personal data we collect, why we need it, what we do with it, how long we keep it, and what are your rights, see this Privacy Notice. In this tutorial, we will discuss ITIL Service Portfolio Management Process. The Service Portfolio represents a complete list of the services managed by a service provider; some of these services are visible to the customers, while others are not. Service Portfolio Management is a process within the scope of ITIL (to be precise, within the Service Strategy phase of the service lifecycle), which ensures that an IT organization provides the right mix of services to satisfy business needs. The conversation is on the strategic process of SPM as a critical means for managing and prioritizing the build/run lifecycle of value and how to avoid Legacy Hoarding. The purpose of the charter is to document the scope of the project and the terms of reference in addition to the approval decisions related to agreed changes to the service portfolio. Straightforward, yet detailed explanation of ITIL. In simple form, it is a kind of list of services offered/to be offered/was offered by a service provider. We should have in mind that the catalogue introduces a new level of complexity regarding interrelations between the Business and Technical catalogue, and the decision should be steered towards a dedicated application for the catalogue management. Free webinars on ITIL/ISO 20000 delivered by leading experts. I wish you all the best in your career !!!! - maintaining the Service Portfolio). As presented in Service Strategy 5.4, think of SPM as a dynamic and ongoing process set which includes 4 work methods: If you want to research more information about SPM, you can check out an excellent presentation by Pink Elephant. The service provider should ensure that they have those service offerings available at the required level. Check out our entire list of ITIL white papers and resources. Advertisements. And also to communicate the proposed Major Change to stakeholders before the design phase starts. Information from the service catalogue aggregated with key service management processes data can provide knowledge about the service popularity, efficiency and profitability. The size of the circle represents a rough average of resource consumption during the activity/phase. LivePulse offers out-of-the-box system and application monitoring essentials in the cloud. The Service Portfolio is divided into three phases: Service Pipeline, Service Catalogue, and Retired Services (see also: A document containing the results and findings from a, The Service Portfolio Manager decides on a strategy to serve customers in cooperation with the. I agree to receive communication on Newsletters, offers, updates, events, promotions, etc. The service design team is the one associated with all the tasks in the context of designing a service. The Service Agent can be changed by a functional escalation if the rules permit it. --   COBIT® is a registered trademark of ISACA. It takes account of customer needs and describes the provider’s response to those needs. In particular, the Service Charter outlines the deliverables to be created during the service implementation project, the required resources, and an initial project schedule. Define: inventory services, ensure business cases and validated portfolio data. This page was last edited on 28 June 2020, at 13:18. Service portfolio management includes sub processes as shown in the following diagram −. The service catalogue represents what the service provider can do for the business NOW. Next Page . It starts with the strategic decisions made in the ITIL Service Strategy Stage, but its heart really lies in the ITIL Service Design stage. If you are interested in learning about the next generation of ITSM, download our free Enterprise Service Management eBook by clicking on the offer below! ITIL 4 refers to Service Portfolio Management as a general management practice, and has renamed the practice to "Portfolio management". Would love your thoughts, please comment. [1] A: Accountable according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the ITIL Service Portfolio Management process. Previous Page. One of the most important roles an IT Organization can provide is the Lifecycle Management or Portfolio Management of their services.

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